The day of any test brings nerves and feelings of anxiety.If you have a question which is not mentioned here, please contact via email: GDPR / DSGVOįor your questions regarding the General Data Protection Regulation we have created this specific FAQ: GDPR / DSGVO FAQ Login not workingīefore sending me an email about your login not working, please try every login method (click on the facebook button, the twitter and the google button). Playing out scenarios with your friends can be a great way to anticipate what you may encounter during the test. You may even have a friend create some directions for you to follow so you can see what it is like from the other end and get a better understanding of your area. It can be worthwhile spending some time with Google Maps to create different routes, or directions for friends to follow. Understanding Mapsįor those who have difficulty with directions, this is an important area to work on as a 911 dispatcher needs to direct emergency services. Give Office Proficiency Assessment and Certification a try to boost your speed and accuracy. Even simply sitting and copying from a book or magazine would help. There are many online tests to practice your keyboarding skills. You can also try some practice data entry at The Police Test Tutor to help improve your speed and data-entry skills. A good place to start practicing is The Data Entry Practice Test. Public Utilities should be dispatched when there is a problem with public water systems, electrical power systems, natural gas systems and blocked sewer drain pipes.ĭata entry is a major component of a 911 dispatcher’s job. When someone needs to be rescued who is trapped or confusedĮmergency Medical Services (EMS) should be dispatched when a person needs medical intervention from a trained medical professional.The Fire Department should be dispatched when: Damage to someone’s property has occurred or is in the process of occurring.Someone is attempting to threaten physical harm towards a person or persons.It is important for candidates to note the following about when to send which emergency service.
#Keystrokes test series#
It can be a waste of time and money to send the wrong service, so this test gives candidates a series of questions, asking them to determine which emergency service to send to an incident.Ĭandidates will be tested verbally as well as via a written test. There are several service options that a 911 dispatcher can send to a situation.
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To pass this section, applicants must achieve 60 keystrokes per minute on data entry and multi-tasking, 28 keystrokes per minute on audio data entry with multi-tasking and 35 words per minute on keyboarding. They must also complete the same test with audio questions in the form of simulated 911 calls. Using a simulated dispatch system, candidates must enter information such as names, phones numbers, dates, addresses, etc. Attention to Detail Data Entry and Multi-Tasking The questions may vary depending on the exact position the candidate is interested in.Ĭandidates will be presented with a variety of situations and judged on their ability to respond quickly and calmly. Typical CritiCall examinations follow the same pattern with three groups of questions.
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Those who can think and act on their feet quickly are highly desired.
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The aim of the test is to find applicants with the skills and abilities to meet the needs of the job. Candidates are assessed with the modules that are relevant to their desired position. The CritiCall Test consists of up to 23 modules. It looks at people’s ability to make decisions in the moment, summarize calls and communicate quickly and clearly. The test measures the skills and qualities needed for the dispatcher job. Dispatchers make quick decisions all day and night that affect the safety and security of those who live in that community. The job of a 911 dispatcher is one of great importance to the community. The CritiCall Test assesses if an applicant has the basic skills to be a 911 dispatcher. What Is the CritiCall Test and What Is its Purpose?